For distributors
SMG works with overseas distributors on what they can sell and support: established knitting machine components, electronic yarn feeding with technical backup, and the replacement parts behind both. This page covers product scope, project registration and support.
What a distribution agreement has to answer
Product scope
The range is built around the yarn path and the machines it runs on: what feeds the yarn, what wears, and what has to be replaced to keep a machine producing. Each line is chosen because a distributor can stock it, identify it and support it locally.
Customer profile
A distributor of SMG parts normally sells into four kinds of business. The product scope, the technical material and the support model are built around what those customers ask for.
Technical support and spare parts
A distributor is judged after the sale: technical answers, settings and spare parts are part of the range, not a separate service, and they stay with the team that made the component.
Machine model, product model, a photo or video, the alarm and the working condition. The same information SMG asks a mill for, so the answer comes back once instead of in rounds.
The configuration is confirmed with your technician and written down against the machine model, so the next installation starts from a known reference.
Parts and spares are supplied for the models you carry, so a repair does not turn into a new model search.
If a part is suspected, the model, the settings and the machine condition go to the people who made it — the answer comes from production, not from a call centre.
Technical training
The configuration is confirmed with your technician and written down against the machine model, so the next installation starts from a known reference and a spare part does not turn into a new model search.
Product information
Selling a component also means answering the technical question behind it: what the model does, which machine it fits and how it is identified. Product information for the models you carry is available on request and travels with the range.
Registration and protection
Two channels quoting the same mill against each other helps nobody: protection runs through a named project and an agreement reviewed per market — no blanket exclusivity and no published price list.
Project registration
The end customer, the application and the product scope are registered with SMG, so the same project is not worked by a second channel while you are quoting it. Registration is confirmed back to you in writing, so both sides know what is covered.
Protection principle
Territory or project protection is reviewed for your market, the product scope you commit to and the volume you plan. It is a condition written into the agreement and reviewed with you — not an automatic right that comes with a first order.
Prices, margins and rebate levels are not published on this site. They are commercial terms agreed in writing for your market and your product scope — the first step is the conversation, not a price list.
Why distributors keep SMG beside the brands they carryCooperation steps
The sequence is the same for every market, whether the first order is a stock part or an electronic feeder. Nothing is agreed on the phone that is not written down afterwards.
Stage 01
The markets you serve, the machines running in them and the products you already carry. This is where it is decided whether the range fits your customers.
First contact
Stage 02
The product lines you will hold, the commercial terms, the project registration mechanism and what protection is conditional on — all in writing before the first order.
Agreed in writing
Stage 03
First order and delivery, then technical support, spare parts and product information for the range you carry. Repeat supply runs against the recorded specification.
Long-term supply
Next step
Tell us the markets you serve, the machines in them and the products you already carry. You will get a clear answer on the product scope, on how a project would be registered and on what the next step would be.