Technical support
A machine is down or a feeder is misbehaving.
Installation, parameters, diagnosis and wear parts — starting from the alarm code and the working condition.
Get Technical SupportTell us the machine, the yarn and the problem.
The more you tell us about the machine, the yarn and what you are seeing on the fabric, the more precise our answer can be.
What to send
Five details that make the answer precise.
A model, a photo and the working condition are usually enough, because the people who reply built the product. Sent together, they turn the reply into a diagnosis, not a question list.
- Machine model Machine type, brand and model — circular, flat, hosiery or seamless.
- Product model The model of the feeder or component, or of the part being replaced.
- Photo or video The part, its marking and its mounting position on the machine.
- Alarm or error code Exactly what the machine or the control panel displays.
- Working condition Speed, yarn type and count, tension range and when the fault appears.
If a detail is missing, we say which one is needed before anything is quoted or shipped.
Technical support and diagnosisHow we respond
Read by the engineer who owns the product.
Your message goes to the team that develops and produces the products, so the answer is based on the machine you actually run. Nothing is automated away.
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01
Your message is read by an engineer
The machine, the yarn and the problem are reviewed together — including the photo, video or drawing you sent.
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02
The closest product is worked out
Where the application is not obvious from the description, we come back with the questions we still need answered.
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03
You get a recommended configuration
A model recommendation and the supply position, and — where it helps — a proposal for a trial on your machine.
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04
A stopped machine is treated as urgent
Call or send a WhatsApp message and quote the machine model in the first line, so the case does not wait in an email thread.
The configuration is written down against the machine model, so a later order starts from a known reference instead of a fresh guess.
Where your question goes
Three routes for a specific question.
The form above reaches the engineering team either way. If the question is already clear, these pages answer it faster.
Replacement parts
The old part has no readable model number.
A photo, the mounting position and the quantity are enough to start, and the replacement is confirmed before it is produced.
Identify a replacementProduct range
You know the function, not the model.
Electronic feeding, storage feeding and the tension and feeding components around them, listed by application.
Explore ProductsReplacement parts
The old part has no readable model number.
A photo, the mounting position and the quantity are enough to start. The replacement is confirmed before it is produced.
Next step
Send the machine and the problem.
Email is fine too: send the machine model, the product and what you are seeing — the same information the form asks for. A stopped machine is treated as urgent.